PAC Academy

In this module you will learn what coaching is (and what is not). With a deep description, we will differentiate it from other related disciplines such as training, facilitation, mentoring, consulting, etc. We will also take a tour of a possible career development path in Agile Coaching that goes from Scrum Master and / or Team Facilitator to Enterprise Agile Coach. We will explore different scenarios and competencies necessary in each of them.

In this module you will learn about the Ontological Coaching interpretation of language. We will differentiate observations (affirmations), statements and opinions (judgments). We will also identify the different uses we can make of language, such as: descriptive or generative. How to use language effectively and what are the dangers of not being aware of the language use.

This module is dedicated to learning about listening and interpretations that people and / or teams can make of the same situation. You will be able to differentiate hearing from listening. You will become aware of different levels of listening that a coach can have and put into practice techniques to bridge the gap that may exist in your listening. You will also learn a step-by-step technique to accompany individuals and teams to walk along with their inferences and interpretations and redesign those they deem necessary to achieve new results.

This module is dedicated to understanding the coaching point of view about the problems of our clients. You will be able to differentiate the "transparent behavior" from "breaches". You will know the aspects behind what your customers name problems. You will understand why this concept is essential for coaching. You will also incorporate a perspective that will allow you to inquire about it to discover a new world in which, in the future, we will be able to act.

In this module we will review the most relevant aspects of the dynamics of action coordination: how to give orders, make offers, commitment and responsibility. Upon completion you will be able to identify when an order and / or an offer is effective or ineffective. You will also get an idea about the level of commitment and responsibility shown by people in the work teams. After this module you will be able to utilize a technique to awaken responsibility in people and avoid justifications and victimization.

This section will be entering the world of emotions and moods. You will be able to differentiate them and be able to break down the narrative that each of them carries behind. You will become an intelligent and competent person in emotional matters and you will obtain the necessary skills to facilitate team activities where emotions are not a problem. Moreover, you will turn these activities into revealing moments from an emotional point of view.

Thanks to the material and exercises of this module you will understand the difference between knowledge and learning. You will also be able to recognize patterns against the learning experience. You will complete this module understanding different areas where learning can be manifested (or not present). And you will end up with the knowledge necessary to design a gain-awareness activity related to competencies to follow the values and principles of agility.

This module will introduce you to the concepts of Presence, Confidence, and respect with a view to generating a meaningful coaching relationship with your clients. You will be able to understand the concept of presence and the degree of presence that you are able to sustain in each relationship you maintain. You will get to know the key aspects that will make you be seen as a reliable and respected professional. You will complete this module knowing the skills that the ICF (International Coaching Federation) considers as key in the coaching profession. And you will conclude with two practices about the presence and conscious listening.

Review the different types of conversations that can foster or be obstacles to the objectives achievement, continuous improvement, and self-organization. Upon completion, you will be able to sense what type of conversations are happening within teams and companies where you participate. We will also introduce two coaching conversations models on which you can rely to help your clients to find solutions to their problems. After this module, you will be able to hold meaningful conversations with your clients and the people around you.

Here we will introduce you to the concepts of power and empowerment. You will be able to detect actions that empower people and work teams and actions that contribute to generating demotivating contexts. You will see the key aspects that will make you be seen as a powerful and empowering professional. You will complete this module knowing the complete set of competencies that the ICF (International Coaching Federation) considers instrumental in the coaching profession. Finally, there are activities that will increase your power as a coach.

This module is dedicated to learning about Team Coaching and the differences from Individual Coaching. You will be able to differentiate the stages that a work team goes through in its development. You will become aware of the most common team’s malfunctions. You will also learn three team coaching approaches and the usual pitfalls.

This is the last module and it is dedicated to relating everything learned to the world of agility and agile team coaching. You will be able to comprehend what type of team coaching intervention is most favorable at each Scrum meeting. You will be aware of the most important aspects from the point of view of coaching in an agile team. You will also acquire a powerful inquiry model to use in retrospective meetings. And you will put into practice several aspects of team coaching in order to generate impact and value in the agile teams you work with.